Welcome
Welcome to Health Standard Organization's (HSO) E-Store.
Browse the E-Store wide selection of standards classified by language or by service/sector area.
The Qmentum International standards cover key requirements for safety and quality across the continuum of care. There are two types of standards in the Program- the system-wide standards and the service-sector standards.
The system-wide standards are required for most health care organizations and consist of:
- Leadership standards which looks at how the organization’s executive team is planning and evaluating its programs and services
- Governance standards that evaluate the organization’s board of directors or governing body
- Infection Prevention and Control and Medication Management standards which look at how these areas are planned, implemented and evaluated across the organization
The service-sector standards focus on a specific area in the organization such the emergency department or diagnostic services. The list of applicable standards depends on the services provided by the organization.
HSO is an independent, not‑for‑profit corporation and is registered in Canada as a charity, in accordance with Canada Revenue Agency rules, with a mandate to enable and empower people around the world to continuously improve quality of care.
While designated as a Standards Development Organization by the Standards Council of Canada (SCC), HSO operates independently from SCC. HSO does not receive ongoing funding from SCC, other crown corporations of Canada, or federal or provincial entities.
HSO charges a nominal fee to help offset the associated costs of development and maintenance of HSO standards, as most HSO standards are self-funded.
If cost is a barrier to accessing an HSO standard, please email publications@healthstandards.org and a team member will assist you.
Standards available for purchase through this E-Store are considered HSO standards and must only be used in accordance with applicable HSO Terms of Use or client agreement and are not applicable for assessment purposes. If you are part of an assessment program such as the Qmentum accreditation program, with one of our partners including Accreditation Canada, Qualicor Europe, IQG, or IQMH, your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.
Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email publications@healthstandards.org.