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Emergency Department V3 EN

Emergency Department V3 EN

$100.00 CAD

HSO's Emergency Department standards are intended for organizations that provide initial treatment to clients with a broad spectrum of illnesses and injuries, some of which may be life-threatening and requiring immediate attention. The Emergency Department (ED) is located within an acute care facility, and may also be known as the emergency room (ER), emergency ward (EW), accident & emergency (A&E) department or casualty department.

The Emergency Department standards help organizations assess quality at the point of service delivery. They are based upon five key elements of service excellence: clinical leadership, people, process, information, and performance.

The Emergency Department Services standards contain the following subsections:

  • Investing in Emergency Department Services
  • Having the Right People
  • Delivering Quality Emergency Department Services
  • Maintaining Accessible and Efficient Clinical Information Systems
  • Having a Positive Impact on Outcomes 

    Standards that are available for purchase through this E-Store are to be considered HSO standards and may not be applicable for assessment purposes at this time. If you are part of an assessment program (such as Qmentum) with one of our partners such as Accreditation Canada, NIAZ, IQG or IQMH your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

    Requesting printed standards: Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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