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Hospice, Palliative, and End of Life Services V3 EN

Hospice, Palliative, and End of Life Services V3 EN

$100.00 CAD

The World Health Organization (WHO) defines palliative care as an approach that improves the quality of life of patients and their families facing the problems associated with life-threatening illness, through the prevention and relief of suffering by means of early identification and impeccable assessment, and treatment of pain and other problems - physical, psychosocial and spiritual.

HSO's sector and service-based standards help organizations access quality at the point of service delivery and are for organizations providing treatment and services within a hospice, a hospital on an inpatient or outpatient basis, or the home setting. They are based upon five key elements of service excellence: clinical leadership, people, process, information, and performance.

HSO’s Hospice, Palliative, and End-of-Life Services standards contain the following sections:

  • Investing in Hospice, Palliative, and End-of-Life Services
  • Having the Right People
  • Delivering Hospice, Palliative, and End-of-Life Services
  • Enhancing Quality of Life
  • Maintaining Client Information
  • Monitoring the Safety and Quality of Hospice, Palliative, and End-of-Life Services 

    Standards that are available for purchase through this E-Store are to be considered HSO standards and may not be applicable for assessment purposes at this time. If you are part of an assessment program (such as Qmentum) with one of our partners such as Accreditation Canada, NIAZ, IQG or IQMH your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

    Requesting printed standards: Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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