{"product_id":"access-to-health-and-social-services-in-official-languages-reaffirmation-can-hso-11012-2018-r2022e","title":"Access to Health and Social Services in Official Languages (Reaffirmation) - CAN\/HSO 11012:2018 (R2022) (E)","description":"\u003ch1\u003eAbout Our Standards\u003c\/h1\u003e\n\u003cp\u003eHSO standards are the foundation on which leading-edge accreditation programs and great public policy are built. Standards create a strong health care structure that the public, providers, and policy makers can rely on, assuring high quality health services where it matters most.\u003c\/p\u003e\n\u003cp\u003eHSO’s standards are formatted using the following structure.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSection Title:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003eA section of the standard that relates to a specific topic.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003eClause\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e: A thematic statement that introduces a set of criteria.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e\u003cspan\u003eCriteria\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e: Requirements based on evidence, that describe what is needed by people to achieve a particular activity. Each criterion outlines the intent, action, and accountability.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e\u003cspan\u003eGuidelines: \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eProvide additional information and evidence to support the implementation of each criterion.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964138\"\u003e\u003c\/a\u003eAbout This Standard\u003c\/h1\u003e\n\u003cp\u003eThis is a reaffirmation of CAN\/HSO 11012:2018 \u003cem\u003eAccess to Health and Social Services in Official Languages\u003c\/em\u003e. The standard is aimed to align with other HSO standards that apply to health and social services organizations offering services in both official languages, English and French.\u003c\/p\u003e\n\u003cp\u003eThe standard content is grouped into five sections:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEstablishing the Active Offer of Services\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClinical Research\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGovernance and Leadership\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eWorkforce\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eQuality Assurance\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis particular standard is intended to be used as part of a conformity assessment. This standard will be undergoing periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication.\u003c\/p\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964141\"\u003e\u003c\/a\u003eScope\u003c\/h1\u003e\n\u003ch4\u003ePurpose\u003c\/h4\u003e\n\u003cp\u003eThis standard specifies the requirements for health and social service organizations to promote access to safe health and social services in the patient's preferred or required language. The standard provides:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHealth and social service organizations\u003c\/strong\u003e with guidance on how to ensure quality and safety within their unique organizational and language contexts;\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePolicymakers\u003c\/strong\u003e with a blueprint for the requirements to recognize health and social service organizations that offer quality health and social service to the official language communities in their jurisdictions; and,\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExternal assessment bodies\u003c\/strong\u003e with measurable requirements to include in assessment programs of health and social service organizations that offer services to Canada’s official language communities.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eApplicability\u003c\/h4\u003e\n\u003cp\u003eThis standard applies to health and social service organizations providing health and social services in Canada’s official languages, English and French.\u003c\/p\u003e\n\u003ch1\u003eAcknowledgements\u003c\/h1\u003e\n\u003cp\u003e\u003cimg src=\"http:\/\/healthstandards.org\/files\/AKNOWLEGEMENT-1.png\"\u003e\u003c\/p\u003e\n\u003cp\u003eThis Standard was commissioned by Société Santé en français and was supported by the Government of Canada (Health Canada).\u003c\/p\u003e\n\u003cp\u003eSociété Santé en français is a Canadian leader who, in close collaboration with the Santé en français networks in each province and territory, provides better access to quality French-language health and social services programs and services. Such efforts improve the state of health and social services of all Francophone and Acadian people living in official language communities.\u003c\/p\u003e\n\u003cp\u003eSociété Santé en français\u003c\/p\u003e\n\u003cp\u003e223, Main St., Office L396\u003c\/p\u003e\n\u003cp\u003eOttawa, Ontario K1S 1C4\u003c\/p\u003e\n\u003cp\u003eCanada \u003c\/p\u003e","brand":"Health Standards Organization (HSO)","offers":[{"title":"Default Title","offer_id":39992417222790,"sku":"","price":500.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0973\/3474\/products\/Access-ENG.png?v=1666388150","url":"https:\/\/store.healthstandards.org\/fr\/products\/access-to-health-and-social-services-in-official-languages-reaffirmation-can-hso-11012-2018-r2022e","provider":"Health Standards Organization (HSO)","version":"1.0","type":"link"}