{"product_id":"crisis-and-distress-lines-can-hso-22006-2026-e","title":"Crisis and Distress Lines - CAN\/HSO 22006:2026 (E)","description":"\u003ch1\u003eAbout HSO Standards\u003c\/h1\u003e\n\u003cp\u003eHSO standards are the foundation on which leading-edge accreditation programs and evidence-informed public policy are built. Standards create a strong people-centred health care system that interest holders can rely on to enable people around the world to continuously improve quality of care.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eHSO standards are formatted using the following structure:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eSection title.\u003c\/strong\u003e A section of the standard that relates to a specific topic.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eClause.\u003c\/strong\u003e A thematic statement that introduces a set of criteria.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eCriteria.\u003c\/strong\u003e Requirements informed by evidence that describe what is needed by people to achieve a particular activity. Each criterion outlines the intent, action, and accountability.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eGuidelines.\u003c\/strong\u003e Additional information and evidence to support the implementation of each criterion.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eHSO standards integrate gender responsiveness though three key mechanisms:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eDiverse representation.\u003c\/strong\u003e The Technical Committee for each standard includes a diverse range of genders and professional backgrounds. This composition supports the inclusion of lived experiences and clinical perspectives on gendered differences in care delivery that are central to the development process.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eEvidence-informed research.\u003c\/strong\u003e HSO Standards draw on research that explores gender-based differences in health issues and care delivery. This includes examining variations in prevalence, symptom expression, access to and experiences of care, treatment, outcomes and service standards.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eInclusive language.\u003c\/strong\u003e HSO standards use inclusive gender-responsive language that respects diverse gender identities and reflects both physical and physiological as well as social and cultural dimensions of gender.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eRefer to Annex A for additional equity-based principles integrated throughout all HSO standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964138\"\u003e\u003c\/a\u003eAbout This Standard\u003c\/h1\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eCAN\/HSO 22006:2026 (E) \u003cem\u003eCrisis and Distress Lines\u003c\/em\u003e is a new National Standard of Canada. The goal is to promote a trauma-informed, people-centred approach to telephone-, chat- and text-based crisis care that meets the needs and preferences of service users, caregivers and the communities they serve.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eThe standard was developed using published evidence and input from diverse interest holders, including people with lived experience. Gender-disaggregated data was considered during the literature review. Additionally, gender responsiveness was addressed through inclusive consultation and integration of equity, diversity, and cultural\u003cbr\u003esafety principles. Physical, physiological, and social gender considerations informed requirements for individualized care and decision-making. The technical committee included experts and users from multiple sectors, and the scope spans all populations and care settings, embedding gender equity throughout technical content.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eThe content of this standard is structured into the following sections:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eGovernance and Leadership\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eService Design\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eTechnology\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eService User Rights\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eService Delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eService User Autonomy and Safety\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eHealthy and Competent Workforce\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eContinuous Quality Improvement\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003eThe target audiences for this standard include service users, their care partners, and members of the workforce and organizational leaders of all organizations that deliver crisis and distress line services.\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003eThis standard guides organizations that deliver crisis and distress line services to\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"Normal-criteria\"\u003eprovide evidence-informed, people-centred services that value compassion, respect, dignity, trust, and autonomy;\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003ework in a team-based way to deliver culturally safe and trauma-informed care to meet service users' goals, abilities, and preferences;\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003eenable a healthy and competent workforce; and\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003euphold strong practices and a culture that is outcome-focused and committed to continuous learning and quality improvement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIn addition to the above, the standard also provides\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eexternal assessment bodies with evidence-informed content that can be used in assessment programs; and\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003edecision makers with a quality and safety blueprint to guide policy development and requirements for the delivery of high-quality, people-centred services and enable a healthy and competent workforce.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eThe published evidence used to inform this standard can be found in the bibliography.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eThis standard is intended to be used as part of a conformity assessment. This standard will undergo periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication.\u003c\/span\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964141\"\u003e\u003c\/a\u003eScope\u003c\/h1\u003e\n\u003ch3\u003ePurpose\u003c\/h3\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003eThis standard sets measurable, outcome-based requirements to improve the quality and safety of crisis line services. It promotes a trauma-informed, people-centred approach to telephone-, chat-, and text-based crisis care that meets the needs and preferences of service users, caregivers and the communities they serve.\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cbr\u003eThis standard does not prescribe technical or security requirements for crisis and distress lines.\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eApplicability\u003c\/h3\u003e\n\u003cp\u003eThe standard will apply to all crisis line services, including general and population-specific crisis lines, such as those serving First Nations, Inuit and Métis, youth and young adults, and veterans.\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"Health Standards Organization (HSO)","offers":[{"title":"Default Title","offer_id":43849300050054,"sku":null,"price":0.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0973\/3474\/files\/CrisisandDistressLinesCover.png?v=1775661206","url":"https:\/\/store.healthstandards.org\/fr\/products\/crisis-and-distress-lines-can-hso-22006-2026-e","provider":"Health Standards Organization (HSO)","version":"1.0","type":"link"}