{"product_id":"virtual-care-can-hso-83001-2025-e","title":"Virtual Care - CAN\/HSO 83001:2025 (E)","description":"\u003ch1\u003eAbout HSO Standards\u003c\/h1\u003e\n\u003cp\u003eHSO standards are the foundation on which leading-edge accreditation programs and evidence-informed public policy are built. Standards create a strong people-centred health care system that interest holders can rely on to enable people around the world to continuously improve quality of care.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eHSO standards are formatted using the following structure:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eSection title.\u003c\/strong\u003e A section of the standard that relates to a specific topic.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eClause.\u003c\/strong\u003e A thematic statement that introduces a set of criteria.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eCriteria.\u003c\/strong\u003e Requirements informed by evidence that describe what is needed by people to achieve a particular activity. Each criterion outlines the intent, action, and accountability.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eGuidelines.\u003c\/strong\u003e Additional information and evidence to support the implementation of each criterion.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eHSO standards integrate gender responsiveness though three key mechanisms:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eDiverse representation.\u003c\/strong\u003e The Technical Committee for each standard includes a diverse range of genders and professional backgrounds. This composition supports the inclusion of lived experiences and clinical perspectives on gendered differences in care delivery that are central to the development process.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eEvidence-informed research.\u003c\/strong\u003e HSO Standards draw on research that explores gender-based differences in health issues and care delivery. This includes examining variations in prevalence, symptom expression, access to and experiences of care, treatment, outcomes and service standards.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cstrong\u003eInclusive language.\u003c\/strong\u003e HSO standards use inclusive gender-responsive language that respects diverse gender identities and reflects both physical and physiological as well as social and cultural dimensions of gender.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eRefer to Annex A for additional equity-based principles integrated throughout all HSO standards.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964138\"\u003e\u003c\/a\u003eAbout This Standard\u003c\/h1\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eCAN\/HSO 83001:2025 (E) \u003cem\u003eVirtual Care\u003c\/em\u003e is a new edition of the CAN\/HSO 83001:2018 \u003cem\u003eVirtual Health\u003c\/em\u003e standard. The goal of this standard is to ensure the high-quality delivery of virtual care that meets the needs diverse population of clients.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan style=\"mso-bidi-font-size: 10.0pt;\" lang=\"EN-US\"\u003eThe standard was developed using published evidence and input from diverse interest holders, including people with lived experience. Gender-responsiveness informed inclusive Technical Committee recruitment, public consultation, evidence synthesis, and integration of equity, diversity, and cultural safety principles (see Annex A) throughout the development of the standard. The content of this standard is structured into the following sections:\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eService Design\u003c\/li\u003e\n\u003cli\u003eDelivery of Care\u003c\/li\u003e\n\u003cli\u003eIntegrated Care\u003c\/li\u003e\n\u003cli\u003eWorkforce Competency\u003c\/li\u003e\n\u003cli\u003eContinuous Quality Improvement\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eThe intended audiences for this standard include clients, care partners, members of the workforce, and organizational leaders of all health care and social service organizations that deliver virtual care.\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in; mso-pagination: widow-orphan lines-together; page-break-after: avoid;\" class=\"Normal-criteria\"\u003eThis standard guides health care and social service organizations that deliver virtual care to\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eprovide evidence-informed, people-centred care that values compassion, respect, dignity, trust, and autonomy;\u003c\/li\u003e\n\u003cli\u003ework in an interprofessional team-based way to deliver culturally safe and trauma-informed care that meets clients' goals, abilities, and preferences;\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"Normal-criteria\" style=\"margin: 12.0pt 0in 10.0pt 0in;\"\u003e\u003cspan lang=\"EN-US\"\u003eIn addition to the above, the standard also provides \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eexternal assessment bodies with evidence-informed content that can be used in assessment programs; and \u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003edecision makers with a quality and safety blueprint to guide policy development, and requirements to support the delivery of high-quality, client-centred care, and to maintain a healthy and competent Health Services workforce.\u003cbr\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eenable a healthy and competent workforce; and\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003e\n\u003cspan lang=\"EN-US\"\u003euphold outcome-focused practices and a culture committed to continuous learning and quality improvement.\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan lang=\"EN-US\"\u003eIn addition to the above, the standard also provides\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"Normal-criteria\"\u003eexternal assessment bodies with evidence-informed content that can be used in assessment programs; and\u003c\/li\u003e\n\u003cli class=\"Normal-criteria\"\u003edecision makers with a quality and safety blueprint to guide policy development and requirements to ensure the delivery of high-quality, people-centred care and enable a healthy and competent workforce.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"margin-bottom: 10.0pt; line-height: normal;\" class=\"MsoNormal\"\u003eThe published evidence used to inform this standard can be found in the bibliography.\u003c\/p\u003e\n\u003cp style=\"margin-bottom: 10.0pt; line-height: normal;\" class=\"MsoNormal\"\u003eThis standard is intended to be used as part of a conformity assessment.\u003c\/p\u003e\n\u003cp style=\"margin-bottom: 10.0pt; line-height: normal;\" class=\"MsoNormal\"\u003eThis standard will undergo periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication.\u003c\/p\u003e\n\u003ch1\u003e\n\u003ca name=\"_Toc80964141\"\u003e\u003c\/a\u003eScope\u003c\/h1\u003e\n\u003ch3\u003ePurpose\u003c\/h3\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eThis standard provides guidance for delivering high-quality virtual care as part of an integrated system of care.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eThis standard outlines the accountabilities of organizational leaders to govern and support high-quality virtual care, and of people and teams to participate in personalized, safe virtual care encounters that support continuous learning and quality improvement. It emphasizes commitment to equity, diversity and inclusion; cultural safety; coordinated and integrated care; access for people in rural and remote areas; and a culture focused on continuous improvement and outcomes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eThis standard does not prescribe technical or security requirements for virtual care.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"margin-left: 0in;\" class=\"Normal-criteria\"\u003e\u003cspan lang=\"EN-US\"\u003eData governance is out of scope for this standard.\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eApplicability\u003c\/h3\u003e\n\u003cp\u003eThis standard applies to all health care and social service organizations that deliver virtual care to clients of all ages.\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"Health Standards Organization (HSO)","offers":[{"title":"Default Title","offer_id":42961401348230,"sku":null,"price":500.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0973\/3474\/files\/VC-EnglishCover.png?v=1765309771","url":"https:\/\/store.healthstandards.org\/fr\/products\/virtual-care-can-hso-83001-2025-e","provider":"Health Standards Organization (HSO)","version":"1.0","type":"link"}