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Access to Health and Social Services in Official Languages - CAN/HSO 11012:2018 (E)

Access to Health and Social Services in Official Languages - CAN/HSO 11012:2018 (E)

$119.00 CAD

Preface

This is the first edition of HSO 11012:2018 (E), Access to Health and Social Services in Official Languages. This standard will be undergoing a periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication. It is intended to align with other HSO service provider standards that apply to health and social services organizations offering services in both official languages, English and French.

The standards, criteria, and guidelines are grouped into five sections based on these functions:

  • Establishing the Active Offer of Services
  • Clinical Research
  • Governance and Leadership
  • Workforce
  • Quality Assurance

The standard applies, on a voluntary basis, to health and social service organizations across Canada. It is not intended to contravene existing provincial, territorial, or national law. The intent is to enhance and promote access to health and social services in both official languages.

1  Scope

1.1  Purpose

This standard specifies the requirements for health and social service organizations to promote access to safe health and social services in the patient's preferred or required language. The standard provides:

  • Health and social service organizations with guidance on how to ensure quality and safety within their unique organizational and language contexts;
  • Policymakers with a blueprint for the requirements to recognize health and social service organizations that offer quality health and social service to the official language communities in their jurisdictions; and,
  • External assessment bodies with measurable requirements to include in assessment programs of health and social service organizations that offer services to Canada’s official language communities.

The standard is not intended to be used alone, but in conjunction with other HSO standards that apply to health and social service organizations providing health and social services to English-speaking communities in Québec, and French-speaking communities outside of Québec.

 

1.2  Applicability

This standard applies to health and social service organizations providing health and social services in Canada’s official languages, English and French.

 

Acknowledgement

This Standard was commissioned by Société Santé en français and was supported by the Government of Canada (Health Canada).

Société Santé en français is a Canadian leader who, in close collaboration with the Santé en français networks in each province and territory, provides better access to quality French-language health and social services programs and services. Such efforts improve the state of health and social services of all Francophone and Acadian people living in official language communities.

Société Santé en français

223, Main St., Office L396

Ottawa, Ontario K1S 1C4

Canada 


HSO is an independent, not‑for‑profit corporation and is registered in Canada as a charity, in accordance with Canada Revenue Agency rules, with a mandate to enable and empower people around the world to continuously improve quality of care.

While designated as a Standards Development Organization by the Standards Council of Canada (SCC), HSO operates independently from SCC. HSO does not receive ongoing funding from SCC, other crown corporations of Canada, or federal or provincial entities.

HSO charges a nominal fee to help offset the associated costs of development and maintenance of HSO standards, as most HSO standards are self-funded.

If cost is a barrier to accessing an HSO standard, please email publications@healthstandards.org and a team member will assist you.

Standards available for purchase through this E-Store are considered HSO standards and must only be used in accordance with applicable HSO Terms of Use or client agreement and are not applicable for assessment purposes. If you are part of an assessment program such as the Qmentum accreditation program, with one of our partners including Accreditation Canada, Qualicor Europe, IQG, or IQMH, your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email publications@healthstandards.org.


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