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Emergency and Disaster Management - HSO 9002:2020 (E)

Emergency and Disaster Management - HSO 9002:2020 (E)

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Health Standards Organization’s HSO 9002:2020 (E) Emergency and Disaster Management is a revision of HSO 9002:2010 (E) Emergency and Disaster Preparedness. The standard complements other HSO standards such as HSO 2001 Leadership, HSO 1001 Governance, HSO 60003 Public Health Services, HSO 41001 Emergency Medical Services, HSO 34015 Primary Health Care, and HSO 4001 Infection Prevention and Control.

The technical content of HSO 9002:2020 (E) Emergency and Disaster Management is divided as follows:

  • Establishing a foundation for emergency and disaster management
  • Assessing and reducing emergency and disaster risks
  • Preparing for response to and recovery from emergencies and disasters
  • Responding to and recovering from an emergency or disaster

This standard will be undergoing periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication.

Standard Type: This standard is intended to be used as part of a conformity assessment.

The technical content of the standard consists of clauses, criteria, and guidelines.

  • Clause: Introductory statement for a set of criteria. It is not a goal statement.
  • Criterion: A requirement that is to be evaluated. May be referred to as a sub-clause.
  • Guideline: Additional information to help understand the criterion. It does not contain new information of evaluation content.



HSO 9002:2020 Emergency and Disaster Management outlines the responsibilities of applicable health care organizations to reduce the risk of, prepare for, respond to, and recover from emergencies and disasters that occur inside or outside of the organization.

The standard guides the health care organizations and systems in engaging with internal and external stakeholders to identify and reduce risks related to emergencies and disasters, and to prepare for a coordinated, community-centred, and systems-based response and recovery.


HSO 9002:2020 Emergency and Disaster Management is intended for health care organizations, including health systems, that provide facility-based acute care services. These organizations, in addition to their continued duty of care to patients and clients, may be required to provide health services to casualties during and following an emergency or disaster

HSO is an independent, not‑for‑profit corporation and is registered in Canada as a charity, in accordance with Canada Revenue Agency rules, with a mandate to enable and empower people around the world to continuously improve quality of care.

While designated as a Standards Development Organization by the Standards Council of Canada (SCC), HSO operates independently from SCC. HSO does not receive ongoing funding from SCC, other crown corporations of Canada, or federal or provincial entities.

HSO charges a nominal fee to help offset the associated costs of development and maintenance of HSO standards, as most HSO standards are self-funded.

If cost is a barrier to accessing an HSO standard, please email and a team member will assist you.

Standards available for purchase through this E-Store are considered HSO standards and must only be used in accordance with applicable HSO Terms of Use or client agreement and are not applicable for assessment purposes. If you are part of an assessment program such as the Qmentum accreditation program, with one of our partners including Accreditation Canada, Qualicor Europe, IQG, or IQMH, your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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