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Leadership - CAN/HSO 2001:2020(E)

Leadership - CAN/HSO 2001:2020(E)

$119.00 CAD

CAN/HSO 2001:2020 (E) Leadership specifies the responsibilities and functions of organizational management and leaders of health and social services organizations, to enable the delivery of safe and quality care.

CAN/HSO 2001:2020 (E) Leadership is a revision of HSO 2001:2011. The revision was made to ensure the standard remains relevant to the needs of health and social services organizations.  

CAN/HSO 2001:2020 (E) Leadership is intended to be used by different types and sizes of health and social services organizations across the continuum of care to support an integrated approach within and outside the organization.  

Examples of organizations that may use this standard include hospitals, clinics, health centres, home and community care organizations, social services organizations, and health and social service networks and systems. 

This standard is intended to be used as part of a conformity assessmentIt provides: 

  • Organizations with the required responsibilities of organizational management and leaders to provide safe and quality care 
  • Policy makers with a guide on best practices in organizational leadership to help promote consistency across their jurisdictions  
  • Clients and families with information about what they can expect from organizations in their community, and how they can engage with the leadership of the organization 
  • External assessment bodies with measurable requirements to include in assessment programs 

About the content: 

The technical content of the standard is divided as follows:  

  • Creating and sustaining a caring culture 
  • Planning and designing services 
  • Allocating and managing organizational resources  
  • Managing and monitoring organizational health and safety 

The technical content of the standard consists of clauses, criteria, and guidelines. 

  • ClauseIntroductory statement for a set of criteria. It is not a goal statement.  
  • Criterion: A requirement that is to be evaluated. May be referred to as a sub-clause.  
  • Guideline: Additional information to help understand the criterion. It does not contain new information of evaluation content. 

 This standard will be undergoing periodic maintenance. HSO will review and publish this standard on a schedule not to exceed five years from the date of publication.   


HSO is an independent, not‑for‑profit corporation and is registered in Canada as a charity, in accordance with Canada Revenue Agency rules, with a mandate to enable and empower people around the world to continuously improve quality of care.

While designated as a Standards Development Organization by the Standards Council of Canada (SCC), HSO operates independently from SCC. HSO does not receive ongoing funding from SCC, other crown corporations of Canada, or federal or provincial entities.

HSO charges a nominal fee to help offset the associated costs of development and maintenance of HSO standards, as most HSO standards are self-funded.

If cost is a barrier to accessing an HSO standard, please email and a team member will assist you.

Standards available for purchase through this E-Store are considered HSO standards and must only be used in accordance with applicable HSO Terms of Use or client agreement and are not applicable for assessment purposes. If you are part of an assessment program such as the Qmentum accreditation program, with one of our partners including Accreditation Canada, Qualicor Europe, IQG, or IQMH, your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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