Add to Cart
Cart 0
Leadership V3 EN

Leadership V3 EN

$100.00 CAD

HSO's Leadership standards address the growing international demand for clarity regarding the roles and responsibilities of health care organizations and their leaders to provide the supports and infrastructure needed to drive excellence and quality improvement in health service delivery. The standards address leadership functions across and throughout all levels of the organization, rather than individual or position-specific capabilities. They clarify the requirements for effective operational and performance management supports, decision-making structures, and infrastructure needed to drive excellence and quality improvement in health service delivery.

The Leadership standards are grouped into five sections that each address a key leadership responsibility that organizations must have in place as part of their pursuit of quality and safety. The five sections are:

  • Creating and sustaining a caring culture
  • Planning and designing services
  • Allocating resources and building infrastructure
  • Planning for disasters and emergencies
  • Monitoring and improving quality and safety

The approach taken to meet these responsibilities will vary according to the organization's size, structure, and mandate. Some criteria specify that certain responsibilities and activities are carried out in collaboration with the governing body. In organizations where there is no governing body, the organization's leaders take responsibility for these. In some jurisdictions, government may be involved in the operations of the organization and will be responsible for certain activities outlined in these standards. When this is the case, the organization's leaders remain as involved as possible in the process.

    Standards that are available for purchase through this E-Store are to be considered HSO standards and may not be applicable for assessment purposes at this time. If you are part of an assessment program (such as Qmentum) with one of our partners such as Accreditation Canada, NIAZ, IQG or IQMH your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

    Requesting printed standards: Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

    Share this Product

    More from this collection