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Virtual Health - HSO 83001:2018 (E)

Virtual Health - HSO 83001:2018 (E)

$119.00 CAD

1 Scope

1.1   Purpose

The standard specifies the requirements for organizations that receive and/or deliver Virtual Health services, ensuring they address quality and safety and put patients at the centre of what they do.

The standard provides:

  • Organizations that receive and/or deliver Virtual Health services with guidance on how to ensure quality and safety in their institutional and virtual contexts
  • Policy makers with a blueprint for the requirements to designate organizations that receive and/or deliver Virtual Health services in their jurisdictions
  • External assessment bodies with measurable requirements to include in assessment programs

This standard is intended to be used in conjunction with other related standards that apply to hospitals and specialized hospitals. It is not intended to be used in isolation.

 1.2   Applicability

This standard applies to all health service organizations that receive and/or deliver Virtual Health, regardless of the model (i.e., centralized/decentralized; hospital, regional, provincial/territorial).

HSO is an independent, not‑for‑profit corporation and is registered in Canada as a charity, in accordance with Canada Revenue Agency rules, with a mandate to enable and empower people around the world to continuously improve quality of care.

While designated as a Standards Development Organization by the Standards Council of Canada (SCC), HSO operates independently from SCC. HSO does not receive ongoing funding from SCC, other crown corporations of Canada, or federal or provincial entities.

HSO charges a nominal fee to help offset the associated costs of development and maintenance of HSO standards, as most HSO standards are self-funded.

If cost is a barrier to accessing an HSO standard, please email and a team member will assist you.

Standards available for purchase through this E-Store are considered HSO standards and must only be used in accordance with applicable HSO Terms of Use or client agreement and are not applicable for assessment purposes. If you are part of an assessment program such as the Qmentum accreditation program, with one of our partners including Accreditation Canada, Qualicor Europe, IQG, or IQMH, your assessment body will provide you with the assessment standard prior to the standard being incorporated into your program and used for surveys or assessment purposes. For information on assessment standards, or to obtain the version specific to your program, please contact your assessment provider.

Standards purchased online are delivered as printable PDF downloads. If you would like a copy printed and shipped to you, please email

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